Forum Discussion

EA_David's avatar
EA_David
Icon for Community Admin rankCommunity Admin
5 years ago

Info Gathering: PC Crashing before getting to lobby

Hi guys, we'd like to gather some information on a specific subset of crashes, where folks' game clients crash out at or before the login screen.  If you are consistently experiencing this issue, ...
NeuroFuzzy's avatar
NeuroFuzzy
5 years ago

I am making this post because I cannot find anyone else having this issue after the update dropped. Game ran fine before; after update, game will always hard crash back to desktop when "loading" at main menu with no error message.

I have tried repairing the game

I have tried reinstalling Origin and the game.

I have tried other random possibilities like reinstalling Visual C++ redistribute.

Have no idea what is wrong or what this update did to my game.

Ryzen 5 3600 (ASROCK B550 Pro4)

Nvidia Geforce GTX 970 (latest driver 456.55)

Windows 10 64bit

No apex crash log, but the game has been dumping dmp logs, but I cannot upload .dmp files

  • oONerveXOo's avatar
    oONerveXOo
    5 years ago
    @NeuroFuzzy I thought my PC broke or my windows had some issue thanks for this that I'm not alone same issue lobby and exits after a few minutes ...
  • peenusjohnson's avatar
    peenusjohnson
    5 years ago
    @NeuroFuzzy Been having the same issues since the update thought my there was so.thing wrong with my PC too
    • EA_Kent's avatar
      EA_Kent
      Icon for Community Manager rankCommunity Manager
      5 years ago

      Hi all,

      Thanks for reaching out about this. When you have the chance would you mind sharing a DxDiag so we can take a look? For more details on how to pull one up check out the EA Help website. 

      Once you have the text file please attach it to this thread. Thanks again. 

      /Kent

      • NeuroFuzzy's avatar
        NeuroFuzzy
        5 years ago

        here's mine

        I have tried other suggestions like having no launch options or running at base clock speeds on both cpu and gpu, but no go on either of those things

  • DANKNUTZZZ's avatar
    DANKNUTZZZ
    5 years ago

    I'm having this exact same issue since the update except I'm on xbox one but I can't seem to find help with this because EA chat has made me uninstall the game and reinstall like 6 times at this point and I can't figure out where the xbox posts are for this exact issue......If someone would be so kind I'd love to be pointed in the right direction

    • ShinSakuraNomai's avatar
      ShinSakuraNomai
      5 years ago
      @DANKNUTZZZ Hey, I know I am writing late, but have you been able to play on the same pc with an alt account?
    • General_Iroh1's avatar
      General_Iroh1
      5 years ago

      Welp, the account I am stuck playing on for the past 3 months because of this issue, gets an heirloom. Super chapped.

  • AlRLESSS's avatar
    AlRLESSS
    5 years ago

    same here did EA find any fix for it ?

    • EA_Illium's avatar
      EA_Illium
      Icon for EA Staff (Retired) rankEA Staff (Retired)
      5 years ago

      Hello, Legends! A patch went out today, wanted to confirm if everyone is still experiencing issues?

      • MaD_cURSe7's avatar
        MaD_cURSe7
        5 years ago
        @EA_Illium Hello, Illium. We have not yet confirmed the status of the recent freezes and crashes that have occurred, but we would like to report a crash that has been occurring on our main account.
        This case refers to an issue that occurred after the aftermarket update, where the game crashed without error before reaching the lobby, which is the origin of this community.
        Now, thank you for distributing the latest patch. As it turns out, the crash that occurred after the aftermarket still happens. When I start the game, it stops loading before the "continue" button after the EA logo and crashes without error.

        I hope that this patch has cured the freezing and crashing on the sub-accounts. I've also heard that this kind of problem is difficult to fix, but I hope there is some way to deal with it.

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