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MjuFlax's avatar
MjuFlax
2 years ago

Instant bank transfer not working

Hello dear Apex Community,

I wanted to ask if anyone has exactly the same problem as me. Yesterday I wanted to buy Apex Coins using Instant bank transfer, but I am not redirected to log in to my bank account, although it shows that I have bought something but on the EA website it also says an order is open. It says waiting for a response from the payment provider or an action on your part but how can I do something from my side so far I haven't received anything.

G.
MuFlax

7 Replies

  • TheRedLion93's avatar
    TheRedLion93
    2 years ago

    @MjuFlax 

    There are steps that need to be taken when it coms to situation like this.

    Look for the steps that is marked with Premium currency or items purchased with real-world money on EA Support.

    If the situation isn't resolved based on the few steps shown, see if contacting support with whatever platform you're using to purchase Apex Coins. (i.e Xbox, PlayStation or Steam)

    Please let me know if you need further assistance.

  • MjuFlax's avatar
    MjuFlax
    2 years ago
     
     
    @TheRedLion93  
    So nothing has been debited from my account yet because the order is still open because I couldn't get into the menu to select my bank account. I've tried several times now but I'm always skipped straight to the Apex coins purchase screen

  • TheRedLion93's avatar
    TheRedLion93
    2 years ago
    @MjuFlax

    Usually in situations like this you need to wait at least 24 hours for the transaction to go through and then receive your content.

    Mind if I ask where did you purchase the Apex Coins and on what platform?
  • MjuFlax's avatar
    MjuFlax
    2 years ago
    @TheRedLion93

    but nothing will change if I wait because I didn't have to enter my bank account details and I was thrown straight out of this menu and only have open orders and I bought them through EA
  • TheRedLion93's avatar
    TheRedLion93
    2 years ago
    @MjuFlax

    Absolutely not annoyed whatsoever and I apologize if you took it the wrong way.

    That was just a way to reiterate what I said before.

    If you have any other questions in regards to you situation, please don't hesitate to ask! 🙂

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