Hey there, recently I've started getting 300-400ms in game. The ping is solid, but extremely laggy.
On the data center screen the ping times range from 50 - 200ms/ish, then when I load into the main menu the bottom right hand corner of the screen indicates 400ms.
Please advise on how to fix.
I am certain it's not my internet.
Thanks in advance.
s1ngular1tea
any word?
Hey @S1ngular1tea
Have you tried the troubleshooting steps from this guide?
Connection troubleshooting guide
Could you run this speed test for me? https://speed.cloudflare.com/
If you share the results, please filter out the top right (server location) as that is private information.
hey @Zeelmaekers
Please find attached screenshot of speed test result.
I've tried the troubleshooting guide to no success. ☹️
Hey @S1ngular1tea
At, first sight I don't see any real issues with your connection speeds.
Latency and jitter are within the expected margins of a good connection.
I also see some tests failed which could indicate your connection want too stable.
For this reason, I think a VPN could be useful as I think this is more of a routing issue by your ISP than something on your or EA's side.
try manually selecting server directly on the login screen (before the lobby main screen)
i also get 20ms-300ms estimates but i get 20ms ingame
it has happened sometimes that i get thrown into 130ms ping servers and i think it's because matchmaking didnt have enough players in that skill bracket so it took from across the atlantic ocean
also restarting game seems to bring back normal ping, so try just restarting game also
what platform are you on? im on pc and play with wired internet
maybe try restarting router also hmm
Im playing on PC platform.
The problem persists the weird thing is other titles yield perfect latency.
Any other tips? :/
I forgot to add that a VPN doesn't work either. Still ping remains the same, I've tried ExitLag and Express VPN.
Community Manager
