Forum Discussion

Teach122412's avatar
5 years ago

Is my apex account that I play on xbox connected to the skins/items I own

I am just so frustrated at this point trying to get a clear answer or case resolved or someone that can help me I am thinking about just unlinking my ea account altogether from my xbox live account and starting over (im just worried id lose my Apex character level and skins ect)

The basics, I am able to log into this account (obviously) using my xbox live login.  This account is linked to my xbox live account, the problem is the email that is on this account was a business account that has been shut down (poor choice by me).  I can't link my twitch prime account to this ea account because of course it wants email/password and I don't know the password.  I can't reset the password because the email account no longer exist.  

I have filed cases but they have came up as resolved and nobody has ever contacted me at my newest email.

I honestly don't know what else I can do, the EA advisors I have contacted seem nice and helpful but they can't help get this change done.  Maybe I am missing something but it seems like an easy fix (and ive done it before on xbox with literally zero issues almost immediately)

So yea, I am officially at the point where maybe just deleting my account and starting over is looking like a better option provided it won't erase anything from my in game account on xbox.

Thanks

1 Reply

  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    5 years ago

    Hi @Teach122412

    Deleting an EA Account wouldn't actually free up the Xbox account to be linked with a different account. Unfortunately I can only recommend getting in touch with the Account Recovery team so they can work on getting the email address on the account updated for you. That's not something we would be able to help with here on Answers HQ. 


    When you have the chance please fill out the account recovery form over at the EA Help website. The Account Recovery team will follow up with you at the alternative email you've provided as soon as they can. 

    /Kent

Featured Places

Node avatar for Apex Legends Technical Issues

Apex Legends Technical Issues

Having issues with Apex Legends? Join here to find help with connectivity, performance issues, crashes and more.Latest Activity: 6 minutes ago
39,207 Posts