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who_is_mini's avatar
who_is_mini
2 years ago

Is there a way to access my xbox account?

-Ive spent over 300$ on apex on xbox durring 2019- 2021

-ive played on pc on and off since 2022-2023

-while i was trying to merge my account it showed my xbox account and pc accouunt.
However as i tried to select the xbox account it wouldin't let me click it.

-After seeing this issue i closed the game and opened the game on my xbox which had the 300$+ inventory.

-Once the game opened i saw in horror as my pc account showed on my xbox account.

-please ea help me get my stuff back i couldin't even select my xbox account

-yes my account was already linked, and i have played more recently on pc than xbox, however dosent mean i wanna lose everything on xbox ☹️

cross-progression

4 Replies

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hi there, @who_is_mini 

    Your accounts were merged together with the PC account being the primary since it was the higher level. You won't see your Xbox stats as only the PC stats will be seen, but you should have all the progress and content. Except for any platform specific content. What I'd recommend is logging in on Xbox and checking to see if anything is missing.

  • who_is_mini's avatar
    who_is_mini
    2 years ago

    yes im missing the skins i had on xbox that should be crossed over...

  • who_is_mini's avatar
    who_is_mini
    2 years ago

    wait this shouldint be right my xbox account was the higher lv?? my pc lv is 48?????? please give me back my xbox account!! 

    edit: i also did log in on my xbox to see if any of my skins were still there but only my pc stats and skins are on there.

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    2 years ago
    @who_is_mini wrote:

    yes im missing the skins i had on xbox that should be crossed over...

    Platform specific skins do not transfer over.

    I have verified your PC account was about twice the level of your Xbox account. Which is why everything was merged into the PC account. Did you happen to have another Xbox account on a different EA account?

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