Community Manager
Community ManagerI would definitely try reaching out to support directly to see if they have other options to assist with that re-link.
Gotcha thank you!
When I connect it back to the original EA account, since all of my Xbox progress made was connected with that account, the Xbox account should then take priority correct?
so instead of level 1, with cross progression it will jump up to the level I am on my Xbox account.
Community ManagerAssuming your Xbox account was the highest level there, it would be used as the primary account for your stats/badges, correct.
Keep in mind that if that other EA account has not yet received Cross Progression, you'll still need to wait for that to be enabled but should be fine otherwise.
This is still under investigation, but you can keep an eye out for further updates here as well.
@EA_Mako Hello, today I received an apex update on my console, I already have cross progression since I can play on PC without problems, I still can't play on my main console, which is an Xbox Series S, I still have the same problem, it doesn't load level or my name above my legend, derived from that I get that the group is not ready or asks me for orientation games. I'm a little confused because it's like my account is on an infinite load on my main console.
One more question.
I’ve opened some cases and I’m not sure how to respond back to the wa member who reached out to me.
do I just respond back to the email or do I have to click resume case and answer through that?
it’s kinda confusing.
Community Manager
