Community Manager
Just logged on after a couple of seasons off and I have got nothing at all.
On PC, steam
Moved from Origin to Steam ages ago
I've got no XP, no skins, no heirlooms, nothing there..
???
Community ManagerHey @KEITHFLINTSGHOST,
Do you recall any other EA accounts you may have used in the past?
Progress is stored on the EA account level, not on individual platforms like PlayStation, Xbox, Steam, etc. This means if you link your platform to a different EA account, you'll lose access to that progress.
The EA account you're posting with was only recently created, so if you played in the past it would have been under a different account. If you've just linked your Steam to this account, it wouldn't have carried the progress over. You would need to re-link Steam to its original EA account to try recovering access to the progress.
It looks like your PlayStation account was previously linked to a different EA account, or had been unlinked from here at some point. That seems to have been attached here shortly after our Cross Progression announcement last year, so no progress would have carried over from the previous account.
ahhhhh this could be the problem..
However upon trying to logout of Apex
EA says I can "unlink from steam after 08/02/24"
So I can't even logout to try log back in with another email..
Can you log me out or something?
ahhhhhh
this is ballache lol
Community ManagerWe can't make any changes to your account via the forums, but it may be worth speaking with the support team to see if they have any other options available.
yeah done that
cheers tho
Community Manager
