Community Manager
My xbox, steam and EA have the same email and are all linked through the EA app. Yet I’m still waiting after 1 year and 3 months for my content from my xbox account to move over to my PC account. My cousin moved from xbox to PC 2 weeks ago and got his instantly. I’ve been sent here by a customer service person to report it. They said I could get help here. I’m getting to the end of my patience as I’ve spent 100s of £ on my xbox account to basically get the same answers and results in the past year. @EA_Mako , image attached below to show its all linked.
Community ManagerHey @nebbiio,
Please keep in mind that it's not possible to transfer any progress from one EA account to another.
Progress is stored on the EA account level, not on individual platforms like PlayStation, Xbox, Steam, etc. This means if you link your platform to a different EA account, you'll lose access to that progress.
It sounds like that may be the case here, as while your attachment shows you've linked the accounts, this isn't the original account that had your Xbox progress, so it won't be possible to merge or transfer that to the same account. You would need to move your Xbox account back to whichever EA account it was linked to originally to try recovering the Xbox content.
@kill_me_plz_thax @mrfahrenheit48 @killswitch0407 @WholeHelix
Please see the above as well as the same situation will apply.
Unfortunately it is not possible to transfer or merge your progress across EA accounts simply by linking a platform to a different account. That will only result in a loss of progress as outlined here and in the disclaimer that must be accepted when unlinking any account.
Hi @EA_Mako , how would I know which email my Xbox account was originally linked too? I'm sure I've always used the same email for this. I need to know for sure because i wont be able to relink to another account for 6 months after doing so. Please let me know as soon as you're available, Thanks.
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