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EA_Mako's avatar
EA_Mako
Icon for Community Manager rankCommunity Manager
2 years ago

Issues after Cross Progression is activated on your account? Check here first!

Hey Legends! If you're encountering any issues after Cross Progression has been enabled on your account, please let us know here! If you're encountering an issue, please let us know which platf...
cross-progression
EA_Mako's avatar
EA_Mako
Icon for Community Manager rankCommunity Manager
8 months ago
Hi @nebbiio,

It would just be a matter of trying any other emails or accounts that may have been used for an EA account in the past.

The one you're using currently has never launched Apex on Xbox, so it must have been linked somewhere else before this one. We wouldn't be able to provide specific account details here, but if you have any trouble recovering, accessing, or re-linking an account, it would be best to get in touch with support so they can help track that down.
nebbiio's avatar
nebbiio
8 months ago

@EA_Mako Would I be able to bypass the 6 month timer if I was to change the email on this account? Rather than signing in to another account and relinking? I cant seem to find any live chat anywhere.

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    8 months ago

    @nebbiio 

    Changing your email does not change which platform accounts are linked, nor would it change what information is stored on your account. It would still be the same account, you'd just be updating the login email. So no, unfortunately that wouldn't have any impact on your linked accounts, progress, or that 6-month re-link cooldown.

    In that case it would still be best to speak with support to see if they have any other options around getting the correct accounts linked even if you have that re-link timer active currently.
     
    If you create a new case here and select Game Support > EA Account > I want to update my EA Account information or I need help logging in to my EA Account, you should be able to get in touch with the support team so they can take a look.
  • nebbiio's avatar
    nebbiio
    8 months ago

    @EA_Mako I've tried that, it doesn't give me the option to do a live chat, its only showing articles. Is there no way for you to find out? I sent a message to your inbox a few days ago.

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    8 months ago

    Hi @nebbiio,

    We can't change or discuss any account details via the forums, sorry.

    In some situations it may help to log out of the help site when creating your case. You'll be prompted to sign back in, but should also have an option to Continue without logging in to get the case started.

  • nebbiio's avatar
    nebbiio
    8 months ago

    Okay, thankyou

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