Community Manager
When I logged in to APEX on XBOX on January 11th, I was prompted to merge my accounts. After the merge, when I logged in to APEX on XBOX the next day, all my progress was lost and my account was reset to a level 1 account that hadn't been played on PC. All the passes and mythical equipment I had bought were gone. Please help me recover my progress. Thank you. Xbox platform account name: LDJZCY. my email：[edit: email address removed]
Community ManagerHi @ldjzcy2011,
This sounds like you were prompted to log back into an EA account from your Xbox, but a different account was selected.
Progress is stored on the EA account level, not on individual platforms like PlayStation, Xbox, Steam, etc. This means if you link your platform to a different EA account, you'll lose access to that progress.
The only way to try restoring access would be to re-link your Xbox account to its original EA account where that progress was first earned. If you have any issues re-linking your accounts please reach back out to support so they can help get your platform account back to its original EA account.
But I don't remember what other EA accounts I have now. Can you see which email address is the account associated with my previous account on XBOX: LDJZCY? I need some prompts to recall. In addition, according to the email records of my previous EA member purchase records, my EA account should be the 138193.... com email address I am currently using.
Community Manager@EA_Mako Hi, i wanted to transfer my PS4 progress to my PC, I had close to 500 hours in the game i think, but instead of this the progress from my PC went to my PS4 so the account that i played for years with is replaced with my level 1 PC account. Is there a way to revert this and make my PS4 progress go to my PC?
