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EA_Mako's avatar
EA_Mako
Icon for Community Manager rankCommunity Manager
2 years ago

Issues after Cross Progression is activated on your account? Check here first!

Hey Legends! If you're encountering any issues after Cross Progression has been enabled on your account, please let us know here! If you're encountering an issue, please let us know which platf...
cross-progression
EA_Mako's avatar
EA_Mako
Icon for Community Manager rankCommunity Manager
2 months ago
Hi @ldjzcy2011,

We can't provide any information about an account here via the forums as these are publicly visible to everyone.

It would be best to reach out to support to try recovering an account with whatever information you can recall so they can check into this further with you.
ldjzcy2011's avatar
ldjzcy2011
2 months ago

I should have a problem with the EA account. Can you help me unbind the EA account and the XBOX live account? The progress of APEX on my XBOX is not synced up to the EA account. It shows on the XBOX that the playing time has been 1782 hours, and all trophies have been unlocked. After binding the EA account, the current APEX progress on the XBOX is replaced by the progress of the Level 1 account on the PC. This seriously affects my playing mood. My game pass, heirlooms and all unlocked skins are gone. Please help me!

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