Hi, welcome back. Sorry, but account-related issues still need to go through our support team using the Contact Us button at the bottom of the page.
https://help.ea.com/en/articles/ea-account/secure-hacked-account/
Make sure to have the following information ready.
- The email address you used to make your EA Account.
- Any usernames or console IDs (e.g. Xbox Live Gamertags or PlayStation™Network Online IDs) connected to your EA Account.
- Any invoice numbers from games you’ve bought from our store or product codes for your games.
- If you’re trying to get back into a mobile game, have your mobile game’s ID ready.
