Forum Discussion

Not applicable

24 days ago

Solved

Issues with an unauthorized email connected to my EA account

So I recently downloaded apex again due to all the hype ive been seeing on it, and right as soon as I attempt to log in with my steam... Im locked out and an email that I dont even recognize is conne...

EA_LunardustCat
24 days ago
Hi, welcome back. Sorry, but account-related issues still need to go through our support team using the Contact Us button at the bottom of the page.

https://help.ea.com/en/articles/ea-account/secure-hacked-account/

Make sure to have the following information ready.

The email address you used to make your EA Account.

Any usernames or console IDs (e.g. Xbox Live Gamertags or PlayStation™Network Online IDs) connected to your EA Account.

Any invoice numbers from games you’ve bought from our store or product codes for your games.

If you’re trying to get back into a mobile game, have your mobile game’s ID ready.

EA_LunardustCat

Community Manager

24 days ago

Hi, welcome back. Sorry, but account-related issues still need to go through our support team using the Contact Us button at the bottom of the page.

https://help.ea.com/en/articles/ea-account/secure-hacked-account/

Make sure to have the following information ready.

The email address you used to make your EA Account.
Any usernames or console IDs (e.g. Xbox Live Gamertags or PlayStation™Network Online IDs) connected to your EA Account.
Any invoice numbers from games you’ve bought from our store or product codes for your games.
If you’re trying to get back into a mobile game, have your mobile game’s ID ready.