Forum Discussion

5 years ago

I've got the penalty for leaving match(at rank match) caused from error

"クライアントがチート対策機能を実行していないか、チート対策認証に失敗しました: Authentication timed out [1/2]" Sorry this is Japanese message but when I was playing rank match, apex stopped when I'm in loading screen. And this message p...

darkzoan

5 years ago

@darkzoan Nevermind, I just got a penalty of 10 min because of that same error...

EA_Kent

Community Manager

5 years ago

Hi all.

I appreciate the additional details on this.

We're currently looking into the stability issues that have been happening in some locations, including Japan. Thanks for being patient with us while this is under investigation.

/Kent

darkzoan
5 years ago
@EA_Kent I know it is difficult to be a developper and problems will always arise but, as a temporary measure, you should at least remove the leaver penalty until you can make those servers stable.
That would make everyone happier.
OilYoshi
5 years ago
@EA_Kent hey Kent, any updates on this matter? ive looked around the forum but havent seen much
- EA_Kent
  Community Manager
  5 years ago
  Hi all.
  
  I'm sorry, but I don't have any updates to share on this at the moment. If I hear back with more details I'll follow up here.
  
  Thanks again for being patient on this.
  
  /Kent
  - komannov
    5 years ago
    @EA_Kent
    @same situation.me.
    Staying “Loading Kings Canyon” screen for over ten sconds,
    then the match begins so slow, even frame-by-frame ,that I cannot play.
    Further worse, EA and Respawn gave me an ABANDON PENALTY when I forced to disconnect from the match in situation above.
    It’s your lacking of technical skill.
    No need new season, no need new legend, no need new map, no need something new.
    JUST make Your game Playable.
    My environments:
    PS4 slim
    Tokyo server
    playing variety of legend when this happened
    every time of a day, moring, after lanch, before midnight
    no spcific match type.Both ranked and casual match.
Sageofny91
5 years ago
This happens to me several times a day and I always play ranked Ieven screen recorded it and have screen shots and I live in United states in florida I have videos and all has happened 3times today
PlaymakerLife
5 years ago
Dear @EA_Kent that is not good enough. the season is almost over now. we've been plagued with these issues for weeks. i've lost 1500 points in diamond because of errors. ive lost 3000 points in platinum because of errors. it's not right. just fix the forgiveness to be unlimited, no one has time for this bs. the players that are grinding are the ones being punished. i literally just lost 96 points in 9th place with 1 kill and 1 assist just going into round 2 with plenty of time for more points to be earned. it's complete b.s. to punish us for your coding erros, server errors and other acts of god beyond our control.