Forum Discussion

5 years ago

Keep getting disconnected Apex

I keep getting disconnected playing Apex. Its verry annoying because I'm losing RP and get 10 minutes cooldown everytime. My connection isn't the problem and its for sure not the computer.. Can y...

UO trace.txt2 KB

EA_Darko

Community Manager

5 years ago

Hey @Criitical_TV do you have your UO Trace there?

Darko

Criitical_TV

5 years ago

@EA_Darko I just uploaded the note file.

EA_Darko
Community Manager
5 years ago
Hey @Criitical_TV you need to poll the results for the full UO Trace, can you run it again and follow the instructions exactly.

Darko
- Criitical_TV
  5 years ago
  @EA_Darko I am doing that now.
  Guess we'll have to wait like 10 more minutes to see the results.
- Criitical_TV
  5 years ago
  @EA_Darko Now I uploaded the full UO trace results.
  - EA_Darko
    Community Manager
    5 years ago
    Hey @Criitical_TV your UO Trace is showing connection issues, you have some very high ping times and you also have Ping best/worst differences of 100ms+. Any difference of 100ms+ is a cause for concern.
    
    The best thing I can recommend is to try the steps I shared above and speak with your ISP.
    
    Darko