Forum Discussion

iRustedPenguinz's avatar
iRustedPenguinz
2 years ago

Linking and Unlinking Issue

Hello, so i recently was able to change my email address on me EA Account associated with my xbox account, therefore allowing me to unlink my xbox account in order to relink to my main EA Account that I use on my PC. I wanted to do this in order to gain my cross progression from my xbox account. However, i was unaware that when unlinking, it would delete all progress I obtained on my xbox account.

My question is, if I have EA unlink the xbox account from my PC account, and relink it to my old account I used for my xbox, will it show all my progress again? Or is that progress permanently deleted since it was already unlinked?

cross-progression

1 Reply

  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hi @iRustedPenguinz, 

    The EA Help article 'Unlink your platform accounts from your EA Account' shares this:

    @EA_Help wrote:

    When you unlink a platform account from your EA Account, you can link it to another EA Account, but your in-game progress won’t transfer over.

    That means you’ll permanently lose access to:

    • games and game progress
    • DLC, expansions, and anything extra you have for your game
    • memberships and subscriptions
    • in-game purchases.

    If you unlink your platform account and link it back to your original EA Account, you may be able to get your stuff back if you still can access the account.

    But it also calls this out:

    @EA_Help wrote:

    Once you unlink a platform account from your EA Account and link it to a new one, you can’t unlink it again for six months.

    Make sure unlinking is the best choice for you and that you understand all the risks below before you unlink your account.

    I'd assume you'll run into the 6-month timer error. There's no way to bypass that from the account portal. I'm not sure if the support team can help but if you'd like to enquire just in case, please reach out to them directly. They'll take a look at the account and let you know what can be done from there once you've passed the security stage with them. This guide will share more on how to reach the support team:

    - EA_Lanna

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