Lost access to Email Tied with Ea Account.

instead i got connected with an advisor after hours of trying and provided all correct information for the security questions then was told you guys cannot change the email due to system limitations?!?!? Kinda sketch and just pmo even more honestly. just say say screw this company. 15 years down the drain.

Thanks for giving that a shot 13branx​. Only other thing I could suggest aside from trying from a different network or device (phone data instead of WiFi for example) would be trying after 24-hours in case the number of cases opened in that initial period of time did hit some sort of spam threshold, unfortunately.  

I have tried mutiple issues, games, console, connection. I literally cannot connect to any advisor. It will not let me connect with an ADVISOR

13branx​ 

Which issue are you selecting? Try selecting a different type if the category you're using is giving a message that advisors cannot fix it. Instead of Update EA Account for example, try Login issues or Secure EA Account.

nope

no it is the same notifcation its like they ip blocked.

13branx​ 
Can you try using an incognito mode/private browser window and creating a case as a guest? Is that showing any difference in the options available?

as I try to reopen a case i get the message this is not an issue a live advisor can fix so is ea help basically just ignoring my cases?

I have tried reopening it and staring a new one, Im also trying the trusted device (xbox console) and nothing is working. At first the ea help chat box was saying a live advisor cannot help now it wont even let me connect to the ea help chat box. I dont know what I should be doing I cannot contact them with the info they need and I cant reset my email from my console either.

Hey 13branx​,

You're right that you'll need to speak with an advisor in situations where you no longer have access to the original account email and weren't able to change that before losing access to the email address itself. They'll need to be able to verify certain account details before any changes can be made.

You've mentioned you can no longer connect to an advisor - are you trying to create a new case, or are you resuming a previous case from your case history page? If you've created too many cases in a short period of time that could be preventing new cases on the same topic, can you try resuming an older case instead since they seem to all be about this same issue?