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xoRyuzu's avatar
xoRyuzu
Newcomer
1 hour ago

Lost account after Cross Progression.

This happened around 2023. I had an Apex account on PS4 and when I tried to use cross progression, instead of transfering all my stuff from PlayStation to PC, it just merged the accounts and deleted all the progress from the EA account that was on my PS4. The only things that merged were two skin bundles which now I have on my PC account (Mirage Edition and Octane Edition). I've been playing for a few years on PC after that, and this account got even better than the one I had back then on PS4, but to think that I had a heirloom, lots of skins, thousands of hours and lots of money spent on it just for it to be gone, it just makes me so pissed.

I tried speaking to player support but they said that they can't help me, so im trying to reach any developer out there that can do something about it.

Thank you.

cross-progression
missing content
progress issue

1 Reply

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    1 hour ago

    Hey xoRyuzu​, 

    To clarify what caused this, progress is stored on the EA account level, not on individual platforms like PlayStation, Xbox, Steam, etc. This means if you link your platform to a different EA account, you'll lose access to that progress and it will appear to have reset. Progress cannot be moved between different accounts.

    What happened here was that you moved your PSN account from one EA account to this one. The progress you'd made while playing on PlayStation previously would have been left behind on your previous EA account when you had moved the PSN here. This means if you're trying to restore any progress, you'd need to re-link your PSN account to the prior EA account. 

    Note that will also mean you'd lose access to whatever's on the current EA account. Unfortunately there's not a way to combine progress that's on two different EA accounts, so you'd have to make a choice which to keep, or just keep the platforms separate.

    We are not able to make any changes to your account status or progress via the forums, but if something was linked or unlinked incorrectly it may be worth contacting support to see if the original platform can be re-linked. 

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