Forum Discussion

TheMuckingFouse's avatar
TheMuckingFouse
9 months ago

Lost all account progress after relinking it (Xbox)

Lost all my stuff (legend tokens, coins, shards, levels, skins), literally everything, after I relinked my EA account to my xbox account. I have been playing for around 2 - 3 years, so obviously this...
cross-progression
EA_QueenBee's avatar
EA_QueenBee
Icon for Community Manager rankCommunity Manager
9 months ago

@TheMuckingFouse,

Unfortunately it's not possible to recover your progress then. While relinking your Xbox to its original account has a chance of recovering your old progress, it's not guaranteed, and if it didn't work then that progress is lost.

TheMuckingFouse's avatar
TheMuckingFouse
9 months ago

I see, if I contacted EA support and explained my issue, do you think they can help me recover my data?

  • EA_QueenBee's avatar
    EA_QueenBee
    Icon for Community Manager rankCommunity Manager
    9 months ago
    @TheMuckingFouse,

    They wouldn't be able to restore it either I'm afraid. Losing your game progress is one of the risks that's in the disclaimer you get before you unlink your account.

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