Forum Discussion

aurasour's avatar
aurasour
Rising Novice
2 months ago

Lost all my Progression, stats, and support won't even help.

So, I've been playing apex since 2019 and I logged back into Apex around 2-3 months ago and when I did it told me to play the tutorial all my levels, items, heirlooms were gone. I was level 484. Conf...
missing content
progress issue
xbox
aurasour's avatar
aurasour
Rising Novice
2 months ago

EA_Mako​ hey I sent you a message since I’m running into the same issue as before the endless support loop that’s why I’m not able to appeal it or anything that way

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    2 months ago

    Hey aurasour​,

    It looks like the appeal was created successfully, so there's no need to resume anything at this point unlike the earlier cases. You'll just need to wait for the team to investigate and get back to you.

    You can keep an eye on the case history here for a response once they have a chance to get to your issue and take a look, so thanks for the patience with this process in the meantime!

    • aurasour's avatar
      aurasour
      Rising Novice
      2 months ago

      EA_Mako​ so they denied my appeal I guess, I don’t think they understand that my account has been hacked and when my account was banned I didn’t have access. So now I’m stuck yet again😭

      • EA_Mako's avatar
        EA_Mako
        Icon for Community Manager rankCommunity Manager
        2 months ago

        aurasour​ 
        You're welcome to appeal again to have someone else take another look, but I'm afraid there aren't any alternate routes to have that reviewed.

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