Lost all progression: Account LVL, stats, etc. (cosmetics are still here though)

Hey @fleur_felee,

Sorry to hear about the trouble you're running into with your account.

Typically missing progress is due to unlinking a platform from your EA account, which is where progress is stored rather than individual platforms such as Steam, PlayStation, Xbox, etc.

Generally that would also cause the cosmetics to go missing, though that doesn't seem to be the case here from what you've said. 

Which platform(s) do you play on? Can you share any screenshots of what you're seeing in the lobby (account level), battle pass, and the stats?

Hello again,

I've only been playing on PC, EA App mainly. I may have spent a few hundred hours on Steam but don't know if it matters or not.

I don't remember ever linking any Playstation or Xbox account, since I don't own any of these platforms.

Here're the few pics you've  asked me. Thanks for taking the time to help me through this.

Fleur

Hi @fleur_felee,

I've just sent you a DM here on AHQ. Please check that and get back to me when you have a chance, thanks!