Forum Discussion

2 years ago

Lost Progress Apex Legends

Hello, recently I unlinked my EA from Steam and I lost all my progress all the cosmetics everything It's like I started a new account. I contacted EA and they answered that they can't get my account ...

EA_Mako

Community Manager

2 years ago

Hey @sasked,

This happens when you unlink accounts as the progress is stored on the EA account where it was initially unlocked.

Do you play Apex?
If you unlink a platform account that you use to play Apex Legends, you may have issues with Battle Pass leveling, item unlocks, and other errors.

Instead of unlinking and relinking a platform account you play Apex on, it may be better to start fresh on a new account.

The only way to try restoring this progress would be to re-link the original accounts. If you still have access to that, you can try these steps to re-link the account and restore your progress.

If you're unable to re-link the account currently you may need to get back in touch with support for further assistance.