Forum Discussion

Seasoned Newcomer

3 days ago

Solved

Made 100 dollar purchase and nothing

i made an 100 dollar purchase of apex coins and 48 hours later still do not have then no matter what i try and the support team is ignoring me so i am going to dispute it with my bank if it doesnt get fixed pls help

missing content

EA_Aljo
3 days ago
Hi there. I'm sorry to hear about the missing coins. Unfortunately, we can't assist with this over the EA Forums. There is an article here that may help. If it doesn't, use the 'Contact us' button at the bottom of that page to open a case with an advisor so they can look into this for you. Thanks!

4 Replies

EA_Aljo
Community Manager
1 day ago
What is happening when you try to open a case?
HALALMACHINE
New Novice
3 days ago
If you bought it through steam. Go to steam support in help.steampowered.com and click purchases. It then shows you your Recent purchases at the bottom of the screen, and if it actually went through or not. If it says failed, make a case on it in steam support by clicking it. For some reason steam showed the purchase as completed when checking my purchases in the app, but in browser on steam support website it actually shows you if it went through or not. In my case, Steam still took the money from my wallet Even though the purchase failed
Combbbb
Seasoned Newcomer
3 days ago
i tried that and ea wont let me open a case anymore is there another way i can contact them
EA_Aljo
Community Manager
3 days ago
Hi there. I'm sorry to hear about the missing coins. Unfortunately, we can't assist with this over the EA Forums. There is an article here that may help. If it doesn't, use the 'Contact us' button at the bottom of that page to open a case with an advisor so they can look into this for you. Thanks!