Hello,This has been going on for a few days now. It does not happen all the time but, on average, once every 3 games. The game just becomes unplayable and I am also unable to exit the match. I am forced to shutdown the game through taksmanager.Not all players seem to be effected by this.The video was recorded after I died and was recorded for this purpose only. The people and the names you see on the video has no relation to me whatsoever. The video was recorded on my phone therefore there is no sound.https://youtu.be/AkyxA1CGeWQ

Hi there, @Schaapje1987. We should go through some connection troubleshooting. What system are you playing on and do you use a wired or wireless connection? Thanks!

@EA_Aljo Thank you for you response.This is happening since a few days now and nothing in my system has changed nor updated. My firewalls are secured, games and all the necessary things has been given permissions/excluded. As I said, nothing like this has happened before.Windows 10 Pro 19042.928 64bitAMD Ryzen 5 3600 6-Core Processor16,0 GB ramRX5700XTUse SSD only100mbit up/down, wifi is shut off.---When it happened, I checked the performance manager and resource monitor and nothing was out of the ordinary. Disk writing/reading was normal, GPU and CPU usage/temp was normal, network usage was normal, AV software was idle, all my drivers are up to date, nothing is out of the ordinary. No game settings were changed either.Browsing history is very safe and I do not go to dodgy website, download weird/random stuff or search random nonsense online. I stick to about 10 regular websites and that’s it. Regularly backup and scan my computer. I alone use the internet on this computer or my laptop but never at the same time.

@Schaapje1987 Thanks for all those details. Have you power cycled your modem/router and PC recently? Also, can you run a UO Trace and screenshot the results? Instructions are here.

My pc shuts down every day when I go to bed and my isp modem is restarted every week. I just checked my isp modem as well for any changes or updates but nothing changed or was updated there either.Connected from West-Europe.

@Schaapje1987 That looks ok. You appear to not be far from the test server. Where are you located? Also, you mention your modem being restarted every week. Was it restarted after this started happening? Also, do you have a combo modem/router? If not and you have separate devices for each, it would be good to power cycle the router as well.

Massive lag/rubberbanding past few days

12 Replies

EA_Aljo
Community Manager
5 years ago
Hi there, @Schaapje1987.

We should go through some connection troubleshooting. What system are you playing on and do you use a wired or wireless connection? Thanks!
Schaapje1987
5 years ago
@EA_Aljo Thank you for you response.

This is happening since a few days now and nothing in my system has changed nor updated. My firewalls are secured, games and all the necessary things has been given permissions/excluded. As I said, nothing like this has happened before.
Windows 10 Pro 19042.928 64bit
AMD Ryzen 5 3600 6-Core Processor
16,0 GB ram
RX5700XT
Use SSD only
100mbit up/down, wifi is shut off.
---
When it happened, I checked the performance manager and resource monitor and nothing was out of the ordinary. Disk writing/reading was normal, GPU and CPU usage/temp was normal, network usage was normal, AV software was idle, all my drivers are up to date, nothing is out of the ordinary. No game settings were changed either.
Browsing history is very safe and I do not go to dodgy website, download weird/random stuff or search random nonsense online. I stick to about 10 regular websites and that’s it. Regularly backup and scan my computer. I alone use the internet on this computer or my laptop but never at the same time.
EA_Aljo
Community Manager
5 years ago
@Schaapje1987

Thanks for all those details. Have you power cycled your modem/router and PC recently? Also, can you run a UO Trace and screenshot the results? Instructions are here.
Schaapje1987
5 years ago
My pc shuts down every day when I go to bed and my isp modem is restarted every week. I just checked my isp modem as well for any changes or updates but nothing changed or was updated there either.
Connected from West-Europe.
EA_Aljo
Community Manager
5 years ago
@Schaapje1987

That looks ok. You appear to not be far from the test server. Where are you located? Also, you mention your modem being restarted every week. Was it restarted after this started happening? Also, do you have a combo modem/router? If not and you have separate devices for each, it would be good to power cycle the router as well.
Schaapje1987
5 years ago
@EA_AljoAs mentioned before, nothing has changed and it has been stable since basically the launch of your game. This has only been happening since a few days. The cable goes from the isp modem straight to my pc. The restart is a simply on and off.

If nothing on my end changed, then...
Schaapje1987
5 years ago
Today I decided to wait it out and after the whole lag issue occurred I checked with UO trace and it was normal as the previous screenshot. But after about 5 minutes of waiting to connect to the lobby my game finally crashed.
This is the error.
Schaapje1987
5 years ago
Additionally, some time it starts from the beginning of the match, sometimes only after a few minutes or when half the teams are dead.
EA_Aljo
Community Manager
5 years ago
@Schaapje1987

Instead of just a quick on and off, can you unplug your modem/router for about 2 minutes? Also, shut down your PC at this time. After 2 minutes, plug your modem/router back in and let it come back online. Then, start up your PC. Let me know if that helps or not. Thanks!
Schaapje1987
5 years ago
@EA_Aljo One of the things I had already tried. It did not work. Maybe the problem will be fixed with the new season update. I will let you know.