Forum Discussion

highdeger's avatar
2 years ago
Solved

Merge EA Accounts

I had an EA account from 2011. (First)

I started to play Apex Legends in steam on 2019 and mistakenly registered a new EA account for that matter. (Second)

Two days ago I found out about it and tried to fix it by unlink my steam from "Second" and link it to "First".

After that, I found out that my 850 hours progress on Apex Legends is bound to "Second" and now, I don't have that progress in my game because the steam account is linked to "First" and cannot be unlinked until 6 months. (I was thinking it's bound to my steam account which I found out is wrong)

Now, I want to merge my both EA accounts, I want to KEEP Apex Legends progress which is on "Second" and I don't care about other steam games progresses on "First" as much as Apex Legends.

On "First" I have bought only one game, "Anthem", other games on it are from link to my steam. Also it linked to my PSN account.

REQUEST SUMMERY: I want to merge both EA accounts, only three things are important for me after the merge. One, to keep Apex Legends 850 hours progress. Two, to have the game Anthem which I bought. Three, to have my steam account linked.

I have access to everything, both my EA accounts and their respective emails and the phone number on one of them.

How can I do that? There is a page on help.ea.com about merging account which says contact us to do that, but all the links of "contact-us" goes to main page of help.ea.com. It's like that there is no way to cantact ea support.

  • Kstan777's avatar
    Kstan777
    2 years ago

    @highdeger I would contact support through chat. They should be able to link/unlink accounts for you. I was able to reach them here.  

5 Replies

  • @satfreaktom264 

    Thanks for moving this.

    @highdeger 

    Welcome to the forum.

    Currently cross progression is not supported for Apex legends. I have heard that it is supposed to happen but no one really know when this will happen. We just have to wait on that.

  • highdeger's avatar
    highdeger
    2 years ago

    Thanks for the answer, @Asmodeus566 

    I just explained the whole situation, I don't want cross progression for Apex Legends.

    My Apex Legends progress is on the "Second" account, and I unlinked my steam from "Second" and then linked it to "First".

    My problem will be solved if I can unlink my steam from "First" and link it to "Second" again. but because I did this unholy linking deed xD two days ago, now it says I can't unlink my steam for 6 months.

    This way I will not play Apex Legends anymore, after playing a lot for 3 years.

    1. If possible, I want to combine my account like it's indicated in https://help.ea.com/en/help/account/accidental-second-ea-account/
    2. If combining is not possible, then I just need to unlink my steam from the account that I linked it to two days ago, and link it back to the account I have all my cloud save on.

  • Kstan777's avatar
    Kstan777
    2 years ago

    @highdeger I would contact support through chat. They should be able to link/unlink accounts for you. I was able to reach them here.  

  • @Kstan777 The issue was I couldn't find live chat. My issue was with the account and non of the account related section in the help website has live chat or something like that. I searched for 1h myself and I couldn't find it (bad website) but your link connected me to live chat and the advisor fixed my issue very fast and perfect.

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