Forum Discussion

1 Reply

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    1 hour ago

    Hey JKBRANDON​,

    Thanks for attaching the video! That provides a pretty clear look at what's going on here.

    Just to clarify, does this continue after a full restart of the game (not just using quick resume)? It sounds like this has been happening to you a bit so it's pretty likely you've restarted during that time, but did want to confirm that wasn't just done with a quick resume.

    After that point a full power cycle of your system would be the best bet to try clearing up these types of issues. This link takes you to Microsoft's page explaining the process, which includes the steps below:

    • Turn off your console by pressing the Xbox button on the front of the console for about 10 seconds, until it shuts down completely.
    • Unplug the console's power cable. Wait 10 seconds.
    • Important Be sure to wait at least 10 seconds. This step resets the power supply.
    • Plug the console power cable back in.
    • Press the Xbox button on your console to turn it on.

     
    If you're still seeing this happen after that point, the next step would be fully uninstalling and reinstalling the game to clear up any potentially corrupted files.

Featured Places

Node avatar for Apex Legends Technical Issues

Apex Legends Technical Issues

Having issues with Apex Legends? Join here to find help with connectivity, performance issues, crashes and more.Latest Activity: 11 minutes ago
40,139 Posts