Forum Discussion

dpasomnk's avatar
dpasomnk
2 years ago
Solved

Merging EA accounts to get cross progression

Attempting to merge my PSN and Steam account with long awaited Cross Progression from EA.

I'm here trying my best to figure out if someone can please help me. I've been told by EA help that there was nothing that can be done in my situation. I've played this game since the 2nd day it was released. I spent over $1000.00 on a PSN account over a few years and migrated to PC/Steam account which I've spent about $500.00. I would LOVE to merge my accounts but since I linked my accounts 5 days after the cut off time, I'm unable to be helped. While after this discussion I did refer to the https://www.ea.com/games/apex-legends/news/cross-progression and it says "Note: to prevent exploitation, any secondary Apex Legends accounts CREATED after Oct 26th for the same EA account, will not be eligible to be merged." Well... I haven't created an account, just trying to merge my 1k account to my steam account. It just sucks, you guys didn't inform us via in-game alerts (which would have been the best way). I just had to "hear" about it, then afterwards its nothing you guys can do. It's unacceptable from a company like EA. Please help.

Full EA Help support case below for anyone who would like to see it.

cross-progression
  • EA_Mako's avatar
    EA_Mako
    2 years ago

    Hey @dpasomnk,

    To clarify, if you had progress on separate EA accounts, this was never able to be merged even before October 26th. This is not what's changing with Cross Progression.

    Progress is stored on the EA account level, not individual platforms like Steam, Xbox, PlayStation, Switch, etc.

    Cross Progression is allowing you to access the content on an EA account with any platform connected to that same account, not bring over progress from a different EA account.

    If you had unlinked a platform to try this out and ended up losing progress as a result, you'll want to try re-linking that platform to the original EA account to restore the progress.

9 Replies

  • dpasomnk's avatar
    dpasomnk
    2 years ago
    Chat Started: Wednesday, November 08, 2023, 02:12:21 (+0530)
    Agent Anugrah D
    ( 3m 49s ) Anugrah: Thank you for contacting EA HELP, my name is Anugrah, may I start with your first name please?
    ( 4m 2s ) Devin: Hello, Im Devin
    ( 6m 52s ) Anugrah: Hey Devin, nice to meet you. I hope you are well.
    ( 6m 53s ) Anugrah: So How can I help you today?
    ( 7m 12s ) Devin: I'm trying to recover my apex account. I was reading online and it says to get in touch with you'll.
    ( 9m 27s ) Anugrah: Okay so may I know how exactly do you want to recover your Apex account.
    ( 9m 30s ) Anugrah: Has it been banned ?
    ( 9m 49s ) Devin: No it has not been banned
    ( 10m 53s ) Anugrah: Well let me check your account once.
    ( 10m 58s ) Anugrah: So What's the email address linked to your EA Account?
    ( 11m 27s ) Devin: Thank you. email address is devin*********************
    ( 12m 49s ) Anugrah: Thank you.
    ( 13m 3s ) Anugrah: So I have sent a verification email, please check. The email has the subject line "Verify ownership of your EA Account" and you may have received it in your inbox or spam inbox.
    ( 13m 6s ) Anugrah: Please help me with the code once.
    ( 14m 0s ) Devin: sure 248923
    ( 14m 23s ) Anugrah: Thank you.
    ( 14m 29s ) Anugrah: So everything seems to be fine on your account,
    ( 14m 35s ) Anugrah: Do you play on PC or any console ?
    ( 16m 27s ) Devin: My steam/pc account is perfectly fine, I do not need to tamper with that! My PS account linked to that email and that is the account that needs to be fixed.
    ( 16m 56s ) Devin: I understand that EA/apex is bring cross progression soon. and i would like these accounts to merge
    ( 17m 36s ) Anugrah: I understand that however it was only applicable for the platforms linked before 26th October and as I can see the PSN was linked here on 31st October and that is why it will not get the progress which you have on Steam.
    ( 18m 24s ) Devin: omg, so there is nothing you guys can do?
    ( 18m 44s ) Anugrah: I am afraid but as of now the cross progression cannot be there on this account on PSN.
    ( 20m 35s ) Devin: that is unbelievable. thank you for your assistance, is there a manager or supervisor I can chat/speak with?
    ( 21m 12s ) Anugrah: I am very afraid but there is nothing which can be done on our end in this case however if you want you can post about this in AHQ Forums
    ( 21m 44s ) Devin: ok
    ( 22m 4s ) Anugrah: My intention is not to keep you from something that you can have, had it been possible for me to process the request for you, then I wouldn't have given it a second thought. I hope that you will understand.
    ( 22m 4s ) Anugrah: And Please accept my sincere apology for not being able to provide you an immediate solution.
    ( 24m 54s ) Devin: i understand. it just sucks. you guys didn't inform us via in-game alerts or anything. I just had to "hear" about it. then afterwards its nothing you guys can do. just kind of unacceptable from a company like EA.
    ( 25m 14s ) Devin: sorry to bother you with this, have a great rest of your day
    ( 27m 36s ) Anugrah: Thank you for being understanding.
    ( 27m 37s ) Anugrah: Thank you for contacting EA Help. Have a good day!
    Chat Ended by: Visitor
    Chat Duration: 24m 5s
    Location: Ottawa, ON, Canada
    Wait Time: 3m 49s
  • thestopkiller's avatar
    thestopkiller
    2 years ago

    you can merge accs in the SAME EA acc doesnt matter if the 26 passed that date was just the deadline FOR PROGRESS to get merged EX. Apex coin, Apex packs, skins, crafting matts, etc 

    BUT YOU CANT MERGE 2 EA acc into one. so if u have psn in one EA acc and steam in another EA acc then they cant do nothing about it. 

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hey @dpasomnk,

    To clarify, if you had progress on separate EA accounts, this was never able to be merged even before October 26th. This is not what's changing with Cross Progression.

    Progress is stored on the EA account level, not individual platforms like Steam, Xbox, PlayStation, Switch, etc.

    Cross Progression is allowing you to access the content on an EA account with any platform connected to that same account, not bring over progress from a different EA account.

    If you had unlinked a platform to try this out and ended up losing progress as a result, you'll want to try re-linking that platform to the original EA account to restore the progress.

  • dpasomnk's avatar
    dpasomnk
    2 years ago

    Thank you for reaching out and clarifying, I will attempt to relink and get my items back on the older ea account.

  • MarvelMayne's avatar
    MarvelMayne
    2 years ago

    My account got banned for no reason juts trying to unlink my xbox account from one EA account to add it to my other one which has my steam account on it how do i fix this 

  • DzPrizma's avatar
    DzPrizma
    2 years ago

    How will it work in the case which I switched from my level 700+ Xbox account to PlayStation recently? I have an old existing ps account that is connected to the same ea email as my Xbox but never logged into apex until after the 26th on the PlayStation account. I understand I won’t get any of the packs/ skins on this new account since it was made after the 26th, but will my Xbox account data cross progress/ merge so I can play with that on PS5?

  • Wooperrr's avatar
    Wooperrr
    2 years ago

    I'm undergoing the same thing. You are absolutely right they should have informed us rather than just letting us find out. Sad. I have so much progress on a different account and would love to have them merged. Maybe one day they will fix this but we are dealing with Ea here.

  • rymi1234's avatar
    rymi1234
    2 years ago

    I got the message then linked my accounts and still haven't received any thing from the other account. Is there a way to fix this?

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