Chat Started: Wednesday, November 08, 2023, 02:12:21 (+0530)
( 3m 49s ) Anugrah: Thank you for contacting EA HELP, my name is Anugrah, may I start with your first name please?
( 4m 2s ) Devin: Hello, Im Devin
( 6m 52s ) Anugrah: Hey Devin, nice to meet you. I hope you are well.
( 6m 53s ) Anugrah: So How can I help you today?
( 7m 12s ) Devin: I'm trying to recover my apex account. I was reading online and it says to get in touch with you'll.
( 9m 27s ) Anugrah: Okay so may I know how exactly do you want to recover your Apex account.
( 9m 30s ) Anugrah: Has it been banned ?
( 9m 49s ) Devin: No it has not been banned
( 10m 53s ) Anugrah: Well let me check your account once.
( 10m 58s ) Anugrah: So What's the email address linked to your EA Account?
( 11m 27s ) Devin: Thank you. email address is devin*********************
( 12m 49s ) Anugrah: Thank you.
( 13m 3s ) Anugrah: So I have sent a verification email, please check. The email has the subject line "Verify ownership of your EA Account" and you may have received it in your inbox or spam inbox.
( 13m 6s ) Anugrah: Please help me with the code once.
( 14m 0s ) Devin: sure 248923
( 14m 23s ) Anugrah: Thank you.
( 14m 29s ) Anugrah: So everything seems to be fine on your account,
( 14m 35s ) Anugrah: Do you play on PC or any console ?
( 16m 27s ) Devin: My steam/pc account is perfectly fine, I do not need to tamper with that! My PS account linked to that email and that is the account that needs to be fixed.
( 16m 56s ) Devin: I understand that EA/apex is bring cross progression soon. and i would like these accounts to merge
( 17m 36s ) Anugrah: I understand that however it was only applicable for the platforms linked before 26th October and as I can see the PSN was linked here on 31st October and that is why it will not get the progress which you have on Steam.
( 18m 24s ) Devin: omg, so there is nothing you guys can do?
( 18m 44s ) Anugrah: I am afraid but as of now the cross progression cannot be there on this account on PSN.
( 20m 35s ) Devin: that is unbelievable. thank you for your assistance, is there a manager or supervisor I can chat/speak with?
( 21m 12s ) Anugrah: I am very afraid but there is nothing which can be done on our end in this case however if you want you can post about this in AHQ Forums
( 22m 4s ) Anugrah: My intention is not to keep you from something that you can have, had it been possible for me to process the request for you, then I wouldn't have given it a second thought. I hope that you will understand.
( 22m 4s ) Anugrah: And Please accept my sincere apology for not being able to provide you an immediate solution.
( 24m 54s ) Devin: i understand. it just sucks. you guys didn't inform us via in-game alerts or anything. I just had to "hear" about it. then afterwards its nothing you guys can do. just kind of unacceptable from a company like EA.
( 25m 14s ) Devin: sorry to bother you with this, have a great rest of your day
( 27m 36s ) Anugrah: Thank you for being understanding.
( 27m 37s ) Anugrah: Thank you for contacting EA Help. Have a good day!
Location: Ottawa, ON, Canada
