Missing Apex Event Final Fantasy Packs
Hi There, I recently purchased 4350 coins on Apex and just used them on The Final Fantasy Event. I know I clicked Purchase 4-pack Bundle twice but I wanted to wait to open the packs all at once but t...
Forum Discussion
EA_Mako
Community Manager
Community ManagerHey @ryanwvvv,
Thank you for the report!
To clarify, you have not lost any packs or items, though we are aware of a situation where the additional packs will automatically be opened if you exit that pack opening interface during the process.
This appears to be what happened here as well. If you notice the counter shows 2/36 collected at the beginning, and 6/36 collected at the end of the clip.
The other two packs were just opened in the background but you have still received the items, apologies for the confusion here.
You should be able to go through your collection to see what else was picked up from the remaining two packs that weren't opened manually.
Yeah Same thing for me except i checked what i opened and what i had recieved already before opening and what i didnt have and i did not get anything new i still had the same items after opening one pack and the other three disappeared, this has happened multiple times atleast twice with 5-6 packs just not there
the same thing but arrived ea I bought 4pack I opened 1 and the others disappeared return them to me or refund me
