Forum Discussion

5 years ago

Missing event rewards

Hello, so I am playing the game in order to earn the “chaos theory” event rewards. I already reached more than 2500 points on the rewards track. Unfortunately I did not receive any reward from the ev...

EA_Kent

Community Manager

5 years ago

Hi @Vilya3008,

Thank you for the report! We did see some similar issues with the previous event as well. I will pass this along for a look.

/Kent

Vilya3008

5 years ago

So, is it going to be possible to obtain the missing rewards? What do I have to do from now on?

EA_David
Community Admin
5 years ago
@Vilya3008 Hi, for stuff like this, we unfortunately don't have the ability to manually add stuff, so we'll need to refer it to studio.

When you've been playing it 5 days and would have finished the tracker, do you get any notificiations at the end of a match where progress would be made? If so, can you grab a screenshot?

Any before and after shots/clips of a match where you verifiably earned progress would help, too.
- Vilya3008
  5 years ago
  Hello again!
  So here, I took the screenshots from my PS4 system. There are 3 pictures attached to this message. As you could see, the first screenshot was taken before the game match. The current location of a rewards track is on 2,500 points. You could also see that all the rewards that were gained before that are marked with tick. It is also says that all of the ticked rewards are unlocked but at a point where I go to check for the rewards in my locker, all of them are missing. The second screenshot is taken after the game match. There, you could see that I already reached the maximum of 5,000 points and also see the rest of rewards that go from 2,500. Even though I proceed with continue, the rewards are never distributed. The third screenshot is also made after that same match, the progress stays the same and nothing changes. This is what i am dealing with.
  Please, if you need any additional information or pictures feel free to contact me, I really want to earn those "Chaos Theory" event rewards. And I hope that you could help to fix this issue.
  Thank you!
  - The_Mag_Lad
    5 years ago
    I actually have this same exact screenshots too. Mine is also stuck on 2500
- Vilya3008
  5 years ago
  Hello, I already posted my issue before, two times I believe. I just want to know if there is a way to receive the rewards that I did not receive during the “chaos theory” event. Despite completing the full event tracker, I wasn’t distributed any of the rewards. I would really appreciate if someone could look in to this issue and fix it. The rewards were great and I was excited to receive them, but this situation just crashed my feelings.
  Thanks!