2 years ago
missing heirlooms
Hello, I just recently did the cross progression on my apex account and have lost my octane heirloom. I am also missing some skins did I loose them forever or is there a chance to get them back.. TIA...
- 2 years ago
Hi @LuckyHaze
To confirm this is working as intended, Progress and items are stored at the EA account level and not the Platform Account. So when you unlink your platform account to tie it to another EA account you will not bring your items/progress with you.
You will need to link your Xbox back to its original account to attempt to restore your progress and items.
For more information on linking and unlinking check out our help articles:
If you need further assistance you will want to reach out to our support by creating a help ticket:
Thanks!