Forum Discussion

2 years ago

Solved

Missing items and currency after cross progression

So i got the Merge Accoutns prompt on PC when i logged on, I clicked Accept and it said it will take a few minutes to process and then after processing i didnt get any of my skins, coin, tokens or He...

cross-progression

EA_Illium
2 years ago
Hi @thatboiagain

First, to confirm some items, skins, and progress are not eligible to transfer with cross-progression. For more information check out our post:

CROSS PROGRESSION IN APEX LEGENDS™

For items that should be eligible, to confirm was either your PC or PSN account unlinked from an older EA account prior to the one it is currently linked to?

If so progress is stored on the EA account level, not individual platforms like Steam, Xbox, PlayStation, Switch, etc. and you would need to relink it to its original account to attempt to restore your items and progress.

Cheers,

EA_Illium

EA Staff (Retired)

2 years ago

Hi @thatboiagain

First, to confirm some items, skins, and progress are not eligible to transfer with cross-progression. For more information check out our post:

CROSS PROGRESSION IN APEX LEGENDS™

For items that should be eligible, to confirm was either your PC or PSN account unlinked from an older EA account prior to the one it is currently linked to?

If so progress is stored on the EA account level, not individual platforms like Steam, Xbox, PlayStation, Switch, etc. and you would need to relink it to its original account to attempt to restore your items and progress.

Cheers,

thatboiagain

2 years ago

It still doesnt bring the currencies, skins and Heirlooms onto my PC account. The Skins I am refering to are transferable but it isnt bringing them and the Heirloom across.