Missing progress and bought items

Hi ftperic​,

Thank you for reaching out and sharing what's happening with your account. I can only imagine how devastating and stressful it must be to log in and find your hard-earned Apex Legends progress and purchased items missing, especially when you have invested so much time and have all the transaction records ready to go.

Because this involves account data, transaction verification, and personal information, we are unable to access your account, check purchase history, or restore missing items here on the public forums due to vital security and privacy guidelines.

Missing progress of this nature on PlayStation is almost always linked to console accounts getting disconnected from their original EA Account or linked to a different, secondary profile. To help get your items back, I recommend checking out our official troubleshooting guides:

• Find lost Apex Legends progress
• Unlink from an EA Account

If you can’t identify or access the original EA Account, select Contact us at the bottom of the guide for account recovery assistance. If live chat hasn’t helped, you can also use the webform.

Please have your transaction history and evidence ready for our advisors, as they will need them to verify your ownership and investigate the server logs. I truly hope they can get this sorted out for you as quickly as possible.