Forum Discussion

1 year ago

Solved

My account became level 1 on Steam

I was playing with a 80 lv apex account from my steam account, after 6 months I logged into apex again and I had a level 1 account, I was using the correct account, the steam account and the EA accou...

cross-progression

EA_Mako
1 year ago
Hey @fatihmen,

Progress is stored on the EA account level, not on individual platforms like PlayStation, Xbox, Steam, etc. This means if you link your platform to a different EA account, you'll lose access to that progress and would just see a reset to level 1 with no other cosmetics.

If you were prompted to sign into an account again and found yourself level 1 after that point, it sounds like a different account than the original may have been used. The account you're posting from, for example, has only accessed Apex on Steam recently - if you had played on Steam over 6 months ago, it would have been linked to a different account at the time.

In that case you'll need to re-link your Steam to its original EA account instead. If you have any issues re-linking your accounts please reach out to support so they can help get your Steam account back to its original EA account.

EA_Mako

Community Manager

1 year ago

Hey @fatihmen,

Progress is stored on the EA account level, not on individual platforms like PlayStation, Xbox, Steam, etc. This means if you link your platform to a different EA account, you'll lose access to that progress and would just see a reset to level 1 with no other cosmetics.

If you were prompted to sign into an account again and found yourself level 1 after that point, it sounds like a different account than the original may have been used. The account you're posting from, for example, has only accessed Apex on Steam recently - if you had played on Steam over 6 months ago, it would have been linked to a different account at the time.

In that case you'll need to re-link your Steam to its original EA account instead. If you have any issues re-linking your accounts please reach out to support so they can help get your Steam account back to its original EA account.