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Vexupexuuu's avatar
Vexupexuuu
Rising Novice
1 month ago

My account has been hacked and disabled and i don't know how to get it back

My account has been hacked for a while now and i want to play apex again BUT I CANT!  I don't know what to do, PLEASE HELP! I can't get the account back because the email has been changed from mailto:[edit: email address removed] to some random email. 

9 Replies

  • and i don't really even care about the account, i just want to play apex without making a new steam account. If unlinking is available that whould work too!

  • OH YEAH and I HAVE made already like 3 cases about this problem and NONE of them have replied back to me

  • Vexupexuuu's avatar
    Vexupexuuu
    Rising Novice
    1 month ago

    But the thing is the email has been changed so i cant change the password because i dont have the email to that account, AND that account is linked to my steam so i can't make a new account because i can't unlink it on my own

  • TBK_Joshua's avatar
    TBK_Joshua
    Rising Traveler
    1 month ago

    I am suffering the same issue as him. I am grateful for you guys trying to help by sending us elsewhere but we are trying to tell you that the place you are sending us is either out of service or the people getting paid to do it are asleep on the job! EA or someone higher up needs to look into that sector. I understand some may not care if you were banned ("just make a new account 🤡", which is the ONLY solution btw...), but some of us has spent hundreds or more dollars on their account and were perma banned by mistake or by a bot system! All we ask is for anyone who has access to the moderation system to press ONE button lmao and unban us...

  • Vexupexuuu's avatar
    Vexupexuuu
    Rising Novice
    1 month ago

    Yeah, if i had used any money on my account OFCOURSE i would want that account back :D, but since i have not used a single euro on this game i dont really care about it. And yeah the EA support is kinda **bleep** since they just reply with the same answers to different problems, its always "click this link below" stuff when the problem can't be fixed that way...

  • Hello! I have this small problem with my account, it has been hacked for a while now and i want it back now since i couldn't bother before. The email to that account has been changed so i can't change the password to that account. It would mean alot if i could get the account back, but if its not possible even unlinking it would help too. I can provide any information you need! JUST HELP ME PLEASE!

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    1 month ago

    Hi there. An advisor will need to assist with this. Please open a case by using the 'Contact us' button at the bottom of this page. Thank you.

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