My account is blocked by mistake
My account is wrongly blocked. I can't establish a case and contact customer service.I hope the EA team can help me unseal my account. I have been playing the game normally and recharge in the game. ...
Forum Discussion
EA_Barry
Community Manager
Community ManagerIf you feel you have been incorrectly banned, you can dispute any action against your EA account by following the steps in this article:
https://help.ea.com/en/help/account/information-about-banned-or-suspended-accounts/
Thanks.
The case I created cannot be found in my case.
As shown in the figure, I created a case, but it is not shown in my case.
@ZNM7777 Have you by any chance checked out the email, which they usually send out for the people who have been banned / suspended? It usually has a reason to why you were banned, I thought I should inform about it too.
I showed that it was blocked in the apex game, but I couldn't see it in my records.
I hope you have someone to contact me. Now I'm struggling.
@ZNM7777 Try to contact them through live chat or something, usually EA sends a email to your email (gmail, hotmail, etc) about the ban, therefore please check your email for the message, it should, if you didn't find, use this in search option to find it: "EA User Agreement Correspondence"
They didn't reply to me. I felt that my emails and cases were blocked.
At first, WHEN I was banned, I thought my account was attacked by hackers. However, after my investigation, I found that there were many people in the same situation with me who were banned by mistake during normal play and did not use third-party cheating software. I think your team should look into it. This cost me my favorite and only Apex game account. I have complained to your online customer service for several times, but have not given me a satisfactory reply or result. My banned Apex account cost me a lot of time and money. I just purchased apex Passes and other DLC packs a few weeks ago.
The sudden false seal made me feel like my actions were a blank.
The apex team's ban on plug-ins is too disappointing for players. So many players who open plug-ins in diamond segments do not ban them. Players who really love the game and are saving money to recharge are innocent banned. I am not the only player around me who is treated like this. I really want to give up this game.
Featured Places
Apex Legends Technical Issues
Having issues with Apex Legends? Join here to find help with connectivity, performance issues, crashes and more.Community Highlights
- EA_Blueberry7 years ago
