Forum Discussion

lbjmark's avatar
2 years ago
Solved

My account was banned suddenly, with no email from EA

Hi Community,

I am in a weird situation where I log-in to the game and it shows banned, but after checking the community posts, I did not receive a ban email from EA. So I am really confused about what happened given that I did not hack and was playing for 2 months just now (brought into the game by other friends).

I got banned suddently with no email on why I was banned. I suspect it is because my email associated to EA was no longer in use, so I contacted support and moved my acocunt to an email that I have access to. However, after this, I still don't receive why my account was suddenly banned. I could not even make a proper dispute because I DONT know why I was banned in the first place. I contacted support, they filed a ticket, but the response was a deny and no reason as well.

So it's like I am stuck in this loop with no idea of why the account was banned, and no chances of making a disupte given that I don't know the reason. I really like this game, but the way I am being treated is just terrible. Suddenly banned and no reason as well. I cannot play this game with my friends given the currently situation, and with what Respawn did recently, the game was already losing a lot of players. I have also made quite a few in-game purchases for apex, meant to play it long term, but this disturbs everything.

If I were to suspect, I gave my account to my friend in another country to play for a few days, but I thought that is fine. If it's not, I will make sure not to give my account to others, but I feel like at least I deserve a 2nd chance. Another suspicison is that I was matched into a game where players move like zombies. In that game I was playing solo so I matched two random guys that I don't know. It feels weird in that game and I don't know why I was matched into that game. So if I was banned for killing AFK players, the dispute I want to make is that I don't even know why the server would put me into that game in the first place, as I don't know the other two players at all.

Please resolve this, and I wish to get some help from the community as well...

Thanks

1 Reply