Forum Discussion

RaPiOI's avatar
RaPiOI
3 years ago
Solved

My APEX account's email has been chaged by someone

Yesterday afternoon, I received a verification code email from EA (there are many of them) and EA suggested that I change my password if it‘s not my operation, so I changed my password. But right awa...
  • EA_Atic's avatar
    EA_Atic
    3 years ago

    Hey there @RaPiOI!

    I recommend that you get access to the Original email that you had on the EA Account once you have done that reach out to EA Support and they should be able to continue helping you with your account. 

    We cant help with EA Account issues on a public forum. 

    /Atic 

RaPiOI's avatar
RaPiOI
3 years ago
@老树爬行者 Thank you, but resetting my password can't be done because my email address has been changed and I don't have an account
OldTreeCreeper's avatar
OldTreeCreeper
Hero+
3 years ago

@RaPiOI

At the bottom of the page on the above link is:

IF YOU CAN'T ACCESS YOUR EA ACCOUNT

If the steps in that article don’t work, reach out to us by clicking Contact Us at the top of any EA Help page. Make sure to have the following information handy when you reach out to us:

  • The email address on your EA Account.
  • Any usernames or console IDs (e.g. Xbox Live Gamertags or PlayStation™ Network Online IDs) connected to your EA Account.
  • Any invoice numbers from games you’ve bought from our store, or product codes for your games.

Have you tried that route, using your original email account? 

  • RaPiOI's avatar
    RaPiOI
    3 years ago
    My original email account has been changed so EA notice me that my email is unavailable.My Original email account disappeared.
  • RaPiOI's avatar
    RaPiOI
    3 years ago
    @OldTreeCreeper As you said I submitted the three information.But EA told me they sent a email with Six-length code to my email.I have no idea what email it is.I I'm so confused.
    • EA_Atic's avatar
      EA_Atic
      Icon for DICE Team rankDICE Team
      3 years ago

      Hey there @RaPiOI!

      I recommend that you get access to the Original email that you had on the EA Account once you have done that reach out to EA Support and they should be able to continue helping you with your account. 

      We cant help with EA Account issues on a public forum. 

      /Atic 

About Apex Legends Technical Issues

Having issues with Apex Legends? Join here to find help with connectivity, performance issues, crashes and more.37,959 PostsLatest Activity: 34 minutes ago