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osw0512's avatar
osw0512
Seasoned Newcomer
2 days ago

My Apex Legends account on Steam was permanently banned

Hello EA Terms of Service Team,

 

My Apex Legends account on Steam was permanently banned on October 24, 2026. The stated reason was allegedly abnormal use of in-game attributes or statistics.

 

I have never used cheats, macros, or third-party tools to gain an unfair advantage.

 

Shortly before the ban, I was playing Loba and attempted to use her tactical ability (Q). However, the ability did not work as expected because of the map's terrain or mechanics. I suspect this unusual in-game behavior may be relevant to the timing of the ban, although I cannot confirm the cause.

 

I respectfully request a manual review of the evidence and gameplay data associated with my account, particularly the activity around the time of the ban.

 

There is also a technical issue preventing me from submitting an appeal. Every time I try to submit my appeal through the Penalty History page, I receive this error:

 

"Case could not be created. Something went wrong while creating your case. We are working on it. Please wait a few hours and try again."

 

I have repeatedly tried to submit an appeal from both my PC and my mobile phone since October 24, but the same error persists.

 

I would appreciate your help with both the appeal submission error and a review of my permanent ban.

 

I have not intentionally exploited any bugs or used unauthorized software.

 

Thank you for your time and consideration.

 

EA ID: [osw0512]

Platform: Steam (PC)

Ban date: October 24, 2026

pc

1 Reply

  • EA_Salmon's avatar
    EA_Salmon
    Icon for Community Manager rankCommunity Manager
    1 day ago

    Hi osw0512​,

    I'm very sorry to hear that you are dealing with an account sanction and running into roadblocks trying to submit your appeal on both your PC and mobile phone. I understand how frustrating it is when technical issues prevent you from having your case heard.

    Unfortunately, we can’t review the evidence behind the account action or escalate an individual appeal from the forums.

    All account sanctions are handled exclusively by our Terms of Service team. You can review the official policy and access the appeal form via our guide here:

    Check and appeal EA Account locks, bans, and suspensions

    If you are unable to successfully submit the webform on both your computer and mobile phone, this is usually caused by session token errors, ad-block scripts, or local network conflicts. Please try these common troubleshooting steps recommended across our forums to bypass the submission block:

    1. Submit as a Guest (Sign out of your account): Sometimes an active session on a suspended profile creates an authentication conflict that freezes the "Submit" button. Try logging out of your EA Account completely, navigate to the help page, and choose to submit the ticket as a Guest using your contact email.
    2. Use an Incognito or Private browsing window: This prevents saved cookies, cached form data, or conflicting browser extensions from interrupting the submission scripts.
    3. Switch to a different web browser: If Chrome or Safari is freezing, try using Firefox, Microsoft Edge, or a different clean mobile browser.
    4. Switch to Mobile Cellular Data: If you are connected to home Wi-Fi on both your PC and phone, your router or ISP may be blocking specific EA API endpoints. Disconnect your phone from Wi-Fi and submit the form using your cellular mobile data instead.

    Once you are able to submit the ticket through one of these workarounds, our Terms of Service advisors will receive your case file and review your situation.

    I hope these steps allow you to get past the site glitch and successfully register your appeal.

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