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RabidRatGaming's avatar
RabidRatGaming
2 years ago

My Case Says Waiting On Player

I Submitted a case for missing apex coins after purchase....I included as attachments my profile page... proof of purchase from transaction history as well as game services page

I recieved an email stating my case was recieved and they look forward to finding a solution... however my case still says waiting on player... I click resume and it goes back to the page and says waiting on player...

I have cleared my cookies and all that... what is the issue? anyone able to help?

3 Replies

  • EA_QueenBee's avatar
    EA_QueenBee
    Icon for Community Manager rankCommunity Manager
    2 years ago
    Hey @RabidRatGaming,

    It sounds like you got a response and they're waiting for you to reach out again, but if might be faster to try to reach out via a chat instead:

    https://help.ea.com/en/help-home/

    If you go to our support page and pick your product again, there should be a number of options that give the option of a live chat. Try "I want to check my order status"; it might get your issue solved a little faster.

    Also, just to make sure, I'll share an article that shoes exactly the proof of purchase you'll need to get helpe ASAP.

    https://help.ea.com/en/help/account/how-to-provide-proof-of-purchase/
  • RabidRatGaming's avatar
    RabidRatGaming
    2 years ago

    I appreciate your help... so just a few things

    When you said it sounds like I got a response... that waiting for player happened instantly after submission of the case... and proceeded to stay there... no response at all for the case... so I am unsure I can recieve a response to it since it says its waiting for player...

    Ty for sharing that article and I currently have all the proof of purchase listed and that was also sent in the case as well...

    I love the idea of the live chat... however when I click your link for it... and click apex legends it doesnt load anything on the page its just constantly loading but want to point out other help topics like I think I been hacked work and bring me to live chat but that wont help me with the currency I didnt recieve... its as if I want to check my order status is the only one not loading... any ideas?

    Again I do appreciate your help and your time... 

    I will keep trying to load that page but... any other suggestions on what may be happening when you submit a case and it goes instantly to waiting on player?

  • EA_QueenBee's avatar
    EA_QueenBee
    Icon for Community Manager rankCommunity Manager
    2 years ago
    @RabidRatGaming,

    Whatever path you can take to get a live chat, just take it. 🙂 You can explain to the advisor on the other end what your real issue is, and they can help you through it.

    As for the instant reply; I can only assume that you hit something automated that sent you a response when you reached out via email. Hopefully a chat will sort your issue in half the time.

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