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RabidRatGaming's avatar
RabidRatGaming
2 years ago

My Case Says Waiting On Player

I Submitted a case for missing apex coins after purchase....I included as attachments my profile page... proof of purchase from transaction history as well as game services page

I recieved an email stating my case was recieved and they look forward to finding a solution... however my case still says waiting on player... I click resume and it goes back to the page and says waiting on player...

I have cleared my cookies and all that... what is the issue? anyone able to help?

5 Replies

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  • EA_QueenBee's avatar
    EA_QueenBee
    Icon for Community Manager rankCommunity Manager
    2 years ago
    Hey @RabidRatGaming,

    It sounds like you got a response and they're waiting for you to reach out again, but if might be faster to try to reach out via a chat instead:

    https://help.ea.com/en/help-home/

    If you go to our support page and pick your product again, there should be a number of options that give the option of a live chat. Try "I want to check my order status"; it might get your issue solved a little faster.

    Also, just to make sure, I'll share an article that shoes exactly the proof of purchase you'll need to get helpe ASAP.

    https://help.ea.com/en/help/account/how-to-provide-proof-of-purchase/
  • RabidRatGaming's avatar
    RabidRatGaming
    2 years ago

    I appreciate your help... so just a few things

    When you said it sounds like I got a response... that waiting for player happened instantly after submission of the case... and proceeded to stay there... no response at all for the case... so I am unsure I can recieve a response to it since it says its waiting for player...

    Ty for sharing that article and I currently have all the proof of purchase listed and that was also sent in the case as well...

    I love the idea of the live chat... however when I click your link for it... and click apex legends it doesnt load anything on the page its just constantly loading but want to point out other help topics like I think I been hacked work and bring me to live chat but that wont help me with the currency I didnt recieve... its as if I want to check my order status is the only one not loading... any ideas?

    Again I do appreciate your help and your time... 

    I will keep trying to load that page but... any other suggestions on what may be happening when you submit a case and it goes instantly to waiting on player?

  • EA_QueenBee's avatar
    EA_QueenBee
    Icon for Community Manager rankCommunity Manager
    2 years ago
    @RabidRatGaming,

    Whatever path you can take to get a live chat, just take it. 🙂 You can explain to the advisor on the other end what your real issue is, and they can help you through it.

    As for the instant reply; I can only assume that you hit something automated that sent you a response when you reached out via email. Hopefully a chat will sort your issue in half the time.
  • 76f63c75362b5be0's avatar
    76f63c75362b5be0
    Seasoned Newcomer
    2 months ago

    EA_QueenBee​ 
    My Case #234256038

    A few weeks ago I opened a case regarding a bug that was not granting rewards for completed challenges in BF6. I communicated about this issue with an advisor. A few days ago the case was marked as FIXED however the bug happened again when I rerolled a mission so I updated the case via resume case.

    After another conversation with the advisor I was told that I would be contacted by email with the result. However I never received any email and the case status is now showing waiting on player even though I have no option to open a live chat with an advisor. As I mentioned no email has arrived either.

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    2 months ago

    Hey there,

    This thread is quite old and is being locked here to make sure info provided or reported is relevant to the current version of the game.

    Feel free to create a new thread if there's a subject you're wanting to discuss that doesn't have a more recent topic, thanks! 

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