Hey @1Tweaky !
Welcome to Answer HQ! 🙂
You should have received an e-mail regarding the ban.
Unfortunately, we cannot help with account bans on AHQ.
If you feel your account was flagged as a false positive, you best reach out to the Terms of Service team.
Click here to reach out to the Terms of Service team.
They try to reply within 5 business days but it could take a bit longer due to the increased safety measures being put in place.
Just keep an eye on your mailbox and also check your spam and promotion folders as sometimes these emails can get routed over there.
I don't know if you had read my post, but I did submit stuff to the TOS team (Terms of Service Team). My question for the forum was weather or not EA/Origin logs sign in data, meaning when and where accounts sign in and such. Along with asking if there was anything else I could do on my end. Its already been 2 weeks since I have sent in Webform email to the TOS Team with no reply and im not really sure what to do.
Judging from other players experiences, you probably haft to wait atleast 4-6 weeks to get unbanned, and there's nothing more you can do except appealing the ban. I would assume EA track login activity, but most likely they will check hardware id, since people can use programs that make it seem like their account was logged in somewhere else. So checking login activity is less reliable. I was banned for the same reason as you, and I've waited one month so far. So expect atleast a month for your account to be unbanned.
Thanks man, I realized after I posted my reply that EA probably assumes some people to be using things like VPNs and such to try to avoid/appeal bans on their account. Thanks for the heads up, I hope you get your situation rectified soon. I'll let you know if I hear anything soon. Thanks for you time.
Community Manager
