Forum Discussion

tonydean808's avatar
3 years ago

Nintendo switch

I haven't been able to play since last night. I'm on Nintendo switch and it keeps telling me "This profile is not permitted to play online"

I've tried reinstalling the game but nothing seems to work. Any help?

4 Replies

  • @tonydean808

    It sounds like you need to contact EA directly to get help with this one.

    You can contact EA help by:

    Create a new case
    https://help.ea.com/en/contact-us/

    Twitter
    https://twitter.com/EAHelp/

    Facebook
    https://m.facebook.com/EAHelpHub/

    Although from what I've seen on this forum  it might be a ban.

    The EA staff who work on AHQ cannot help you with account-related issues, such as bans.

    If you feel you have been incorrectly banned, the only thing you can do is to dispute any action taken against your EA account by following the steps in this article:
    https://help.ea.com/en/help/account/information-about-banned-or-suspended-accounts/

  • OldTreeCreeper's avatar
    OldTreeCreeper
    Hero+
    3 years ago

    @tonydean808 but if you are not banned try this first


    @EA_David wrote:
     Just to hope in and save a potential time-consuming contact, can you reset the password on the related EA account first?

    To do so, go to help.ea.com, then log out, and then log in using the relevant system portal (PS/Xbox/Switch/PC), then try a password reset. This may help to get this sorted without needing a deeper dive.

    This may not work of course, at which point, please use the contact steps.
  • EA_David's avatar
    EA_David
    Icon for Community Admin rankCommunity Admin
    3 years ago
    Hey, sorry I have another update on this, if you're on Switch there's a widespread issue that's being looked into, please try again later.
  • I spoke with a support representative from EA this morning for the same issue. I woke up this morning and wasn't able to sign into my profile. They just advised me that there is some kind of update that Nintendo is completing with the game. They ensured me that there was not an issue with my account like a ban or restriction, to allow 24 to 48 hours for the update to be completed. Now, I have no clue what the update will do, or what Nintendo is doing for that matter, but after I completed all the troubleshooting with my router, and changing my password for EA, restarting and uninstalling and redownloading the game and still nothing. Id hope that this "update" will solve the problem. 09/20/2022 CLM Just have to wait it out I Guess