Forum Discussion

szwnfmzsk9a0's avatar
3 years ago
Solved

No verification code sent when log in

No verification code in my email.I have an account that I cannot access because the verification code is not sent to my email address. Please some admin can Help me?

Regards.

[CM - Edited to remove ALL CAPS and personal info]

  • Hey @szwnfmzsk9a0,

    I've edited your post to remove some personal info. Please keep in mind these forums are public and visible to anyone, and keep any personal details secure!

    Along that same note, as these are public boards we cannot make any changes to your account here, so you'll need to contact our support team directly if you're not receiving verification codes in your primary email.

    You can find more information on how to reach support directly over at the EA Help website to get started. In this case you'd want to use The EA app option under the Game Support section rather than the Account Support section to speak with an advisor, since you're currently not receiving the code necessary to make any changes through the Account Support section.

2 Replies

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    3 years ago

    Hey @szwnfmzsk9a0,

    I've edited your post to remove some personal info. Please keep in mind these forums are public and visible to anyone, and keep any personal details secure!

    Along that same note, as these are public boards we cannot make any changes to your account here, so you'll need to contact our support team directly if you're not receiving verification codes in your primary email.

    You can find more information on how to reach support directly over at the EA Help website to get started. In this case you'd want to use The EA app option under the Game Support section rather than the Account Support section to speak with an advisor, since you're currently not receiving the code necessary to make any changes through the Account Support section.
  • Certain emai addresses randomly get "blacklisted", so if you have mail.ru or something, those emails might have been used for malicious purposes and then every email from that company gets blackholed into oblivion

    check spam folder also maybe but you have probably done that already

    or maybe try again later, there might be issues with EA's email sending

    try get a live chat with ea on help.ea.com and maybe they can reset email (usually best to use Edge browser since live chat might not work with firefox with ublock origin etc)

    not much us users can do but i hope you get it resolved

    many years ago there were lots of problems with users not being able to create accounts even with gmail addresses because EA Origin was doing some automated prevention that affected regular players

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