Forum Discussion

2 years ago

Solved

NON RECIEVED APEX COINS

I have just spent $50 on apex coins and i didnt get any of them i restarted my game several times nothing someone HEL PPLEASE

EA_Pulsar
Community Manager
2 years ago
Hey @tophmoaxas

If it's been over 24 hours since your purchase, I suggest attempting a basic troubleshooting step first.

Try logging out and logging back in. If the problem persists, please follow this article on our website:



https://help.ea.com/en/help/apex-legends/apex-legends/apex-coins/



If the problem persists afterwards, you should contact live support team
iLLNaStyOne
Seasoned Hotshot
2 years ago
im currently missing 1000 coins going on a month now. I have had over 6 cases started by EA Support and have had them ask me to verify my account twice but then it stops there with no contact. Not really sure what is even going on to be fair.
EA_Pulsar
Community Manager
2 years ago
Depending on the store where you purchased the coins you also need to provide proof of purchase with your case. Please make sure to check the requirements and the examples here on our website.
blokez
1 year ago
They can't even be bothered to answer my emails much less ask me to verify my account.. they would rather be a multi-billion $ company that scams people out of a measly $10. ridiculous. 0 responses to 3 different tickets.