Not getting battle pass reward

I don't know if this is just for me but the apex legends battle pass for season 3 on ps4 isn't working properly for me. What's happening is that i had progressed my battle pass up to the 6th tier which unlocks the epic apex pack, but the problem is that both this pack and the one regular pack didn't get rewarded to me. I had bought the battle pass, so it isn't a matter of me not having the full battle pass, I just am not getting the apex packs. its only the apex packs as far as i can tell, all other rewards from the battle pass still work. Respawn devs please fix this...