Nothing in penalty history.

So i used to play Apex in Covid with my potato pc, it was usually very bugged as i would get stuck studdenly in game, or i would suddenly dissconnect. So after i few times i gave up on trying, now that i got a good laptop, i came to play apex but my acc was banned idk why, i was in no mood to go through all the support hassle so I left it. Now recently I bought BF5 when i tried playing i got the error code EC:10901, i couldn't access multiplayer mode, when i checked penalty history there is nothing there. So  pls help me get my acc back.