Forum Discussion

Gamezila584's avatar
5 years ago
Solved

Omega Point Pathfinder skin gone from inventory

I'm just coming back to the game now after not playing since season 1. Saw there was an issue with an exploit where people could get the skin for free and saw that players lost the skin after an update in season 2. Though the claims from Respawn and EA say that these have been fixed and they only removed the skin from exploited accounts. Well I got the skin legitimately through Twitch Prime at the time and coming back to the game yesterday, I couldn't select it.

My Pathfinder had it equipped so I could see him wearing it on the skin select menu, but couldn't pick it. Then I find today that he isn't using it at all anymore, just the default one, with absolutely no way to select it again.

I've now talked with someone from Amazon support since they run Prime Gaming who had be unlink and relink my EA, Amazon, and Twitch accounts with no success. I was then referred to EA support as they would allegedly have direct access to the account. Only to find that EA doesn't give their help direct access to the account and Sunita, as helpful and polite as she could be, wasn't able to help me with this issue. She said she would contact the appropriate teams and told me I could try to submit a post here to see if I can get the issue resolved. Hopefully this works, as I have no ideas what else to do to get my favorite pathfinder skin back.

  • Hey @Gamezila584 for issues with missing items you will need to speak with one of our phone or chat support advisers who will be able to advise you further. 

     

    You can contact our live support at help.ea.com.  

    To  speak with a chat adviser:

    Click on your product Origin

    Then select 'PC

    Manage my Account'

    Can't log in

    Finally, you can choose to begin a chat or request a call back.

     

    Darko

29 Replies

  • ive had the exact same problem with my omega point skin being removed, ive contacted support on multiple occasions, all saying different things, one guy said that the main issue was that people were doing a glitch to claim the skin, and that they couldnt prove that i had claimed the skin legitimately so therefor i wasnt allowed to have my skin back, its rlly dissapointing tbh...

  • Came back after a hiatus and I had the skin at first but after relaunching the game the next day it was gone. Tried support but they all said they couldn't look at my account to prove I had it/ said it's impossible for a skin to disappear.

  • F12002A's avatar
    F12002A
    4 years ago

    Same problem had it removed in season 2 idk why the devs don't even try to help i literally made twitch so i can get the skin and have proof with wearing it but they don't  seem to care

  • Same here i started playing again and found out they took my pathfinder skin idk since when because I’m not a pathfinder main and I been an off on player..now I been play constantly but one day my friends and I wer showing each other skins and I notice pathfinder omega skin was missing I went talked to multiple ppl emailed everything they said not enough people complaining about the missing skin so they can’t do nothing about like what?! That’s so dumb I’m literally looking at a lot ppl with this problem posting about it..I have Twitch Prime I claimed the skin how are you gonna just take it away and not give it back? For no reason also not notifying me? It’s pretty rude them doing that then not being able to give it back because not enough ppl going to them about it like umm how about focus on the ppl that are going to you that want ther skin back that pay for twitch prime to get that skin!? Ugh they say ask for help you go threw all the step to basically them saying ya no not gonna do that for you not enough attention from other ppl so we ain’t gonna bother give are attention to it either.. so dumb 

  • Same issue... Opening another ticket about it, hopefully that report support passed up to devs helped! I tried to get this fixed in 2021, but to no avail. Hopefully things are different this time around

  • com222BOY's avatar
    com222BOY
    2 years ago

    I just tried out Apex Legends again after a bunch of years and my Omega Point/Twitch Prime skin for Pathfinder has also been taken away.

  • Yup I went to customer service and stuff they said they can’t do anything about it because ther isn’t more ppl saying anything about it so basically wer screwed with no skin 

  • htownclyde's avatar
    htownclyde
    2 years ago

    I might have to contact them yet again regarding this.

    I have proof that I owned the skin, but I kept getting shuffled around between EA, who said I need to contact Amazon, who said I need to contact Twitch, who said I need to contact EA.

    Eventually I'll start trying to contact individual Respawn devs by email regarding it.

    It's been years and I won't give up!

  • That’s how they had me also just talking to so many ppl was so ridiculous just to be like sorry we can’t do anything because not a big problem and it was a free skin like bruh what I’m not the only one and so what we still pay for Amazon and link out accounts that’s our skin and props to you keep trying  hopefully one day they give it to us