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ImJohnKindred's avatar
ImJohnKindred
2 years ago
Solved

Other options if appeals are declined?

I have recently received a communication from EA Support, a term I use with some reservation given the absence of any assistance thus far – a circumstance I am unfortunately inclined to believe will ...
  • EA_Mako's avatar
    EA_Mako
    2 years ago

    Hey @ImJohnKindred,

    While I understand why you'd be looking for other avenues, the only team able to review or change account actions would be our Terms of Service team.

    It sounds as though you've already filed multiple appeals with them, which would be the only way to have something like this reviewed.

    If they've completed multiple investigations and still declined to remove a penalty, I'm afraid that will be final and not something that can be changed in a separate channel either, sorry.

Omerta_gambino's avatar
Omerta_gambino
2 years ago
@ImJohnKindred I have also been been tested unfairly from ea support. I have had my account banned from the auction house for 3 months. I was banned for trying to complete the jjwatt diamond set.i have sent over 20 messages asking for ea to please help me because my ban was not right. Coin distribution is what I was banned for but I was banned because people with rare cards were selling them higher than usual I didn't know
ImJohnKindred's avatar
ImJohnKindred
2 years ago
@Omerta_gambino

It's really disheartening to hear about your unfair experience with EA Support. The inconsistency in handling situations like yours is frustrating, and it's unacceptable that players like us end up facing bans for issues beyond our control. It's essential for the gaming community to advocate for fair and transparent policies. They shouldn't be allowed to get away with these discrepancies.
  • okkotsuGG's avatar
    okkotsuGG
    2 years ago

    Yes, I, too, was recently banned and nothing was even explained to me. My account is about 5 years. I started playing from the release when Apex was only available in Origin.

    I have spent a lot of money on it during this time. But now everything is lost because EA is simply ignoring me.

    God, I play honestly for 5 years and then I just get banned!

    I sent them support cases asking them to help me figure out what happened.

    But there is only one answer from EA support : 

    "Hello,

    We received your latest message regarding the action taken on your account. We have performed all investigations possible on this issue and will not reverse the decision.

    Please do not expect further responses on this matter." 

    OMG ! ! ! 

    And you know what’s even more terrible, that the ban is permanent. IT'S JUST AWFUL ! I'm still in shock that I lost my account and I don't even know why.

    This is fundamentally wrong and EA should be more serious about supporting its users and not give permanent bans for trivial errors in their systems!

    • whosaidwhat2001's avatar
      whosaidwhat2001
      2 years ago

      Exact same thing happening to me. Almost 3 years of trying to get any answer I can, and all I get back is the same email response as you. I play solely on console as well, so I have no idea what could have caused my account ban. They won’t even speak to me or give me a reason either. 

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