Forum Discussion

3 years ago

Packet loss and Ping issues

Recent issues with ping on apex I've recently been experiencing ping issues with apex alone. I have tried a bunch of different solutions such as, resetting my internet connection reinstalling ap...

Zeelmaekers

Hero+

3 years ago

Hey @SafireLeviathan

That sounds frustrating, I'm going to assume you are connected with ethernet and not wifi.
You already have done some really solid troubleshooting, sadly it doesn't sound like that has worked.

I'll do my best to assist you with this issue

General Troubleshooting
First things first, have a look at my troubleshooting guide.

You already did a lot of steps but you missed some, give it a go.

Contact the ISP
If these steps didn't help, a high fluctuating ping and packet loss could indicate your ISP isn't routing the connection correctly.
In my guide I recommend a VPN for this case, if you don't want to pay for a VPN, I recommend contacting your ISP so they can troubleshoot the connection on their end.