Hello,I'm trying to figure out why I've started to experience packet loss only in Apex Legends as of recently. My ping has remained stable across all servers, however I'm constantly getting on average 5-10 packet loss on every server in-game.Have run numerous packet loss tests online which all show 0 packets dropped.Tried setting DNS to both Google's & Cloudflare (complete w/ ipconfig /flushdns on each) to no avail.No VPN is in use (service is disabled)Repaired game, repaired EA App, nothingTraceRT to easo.ea.com seems fine, only shows hops 4-6 timing out but eventually resolves after 13 hops in total.Could anyone assist as to why this may be occurring? Comfortable performing & providing any additional testing that may be required.I'm running on ethernet as well, have done the usual reset router/modem to same result. Thanks

So mine was completely fine for the last ~2-3 weeks, however as of today it's back.EA any help you can provide? It's ONLY in Apex... no single packet loss test shows any issues, even ones specifically designed to test Apex packet loss.

I've had this exact experience, starting a few days ago. Connection in other games/applications is perfect, but in Apex experiencing 10-25 packet loss regularly aside from a few 0 packet loss games sprinkled in. I have done about all of the troubleshooting that I can at this point, and I play with other people locally who are not experiencing the issue. At this point I'm wondering if it's an issue specific to my ISP (AT&T).

> At this point I'm wondering if it's an issue specific to my ISP (AT&T)Appreciate the input as funnily enough, I also have AT&T (non-fiber cuz that's not avail where I am sadly).If you run a tracert to easo.ea.com, does yours timeout on 3 different hops consecutively?

Yes, the trace route consistently times out on hops 4 through 6. I'm on AT&T Fiber and located in the Midwest. I have had some luck playing on coastal servers, specifically New York, so I wonder if it's just a different route that avoids the problematic hops? I'm not versed enough in how that works to know if that's a potential explanation. I haven't tried pursuing it with AT&T, but I suppose it's possible they could do a reroute if the problem is identified. Really just guessing at this point.

For what it's worth, over the past two days the issue has largely resolved itself for me. My connection to my usual server has been much better, though still hitting a tough game here and there. Tracert still times out consistently hops four through six, so that must not be a defining issue.

Packet Loss only in Apex | EA Forums

12 Replies

tegethoff2010
3 years ago
I've had this exact experience, starting a few days ago. Connection in other games/applications is perfect, but in Apex experiencing 10-25 packet loss regularly aside from a few 0 packet loss games sprinkled in. I have done about all of the troubleshooting that I can at this point, and I play with other people locally who are not experiencing the issue. At this point I'm wondering if it's an issue specific to my ISP (AT&T).
Marclivis
3 years ago
> At this point I'm wondering if it's an issue specific to my ISP (AT&T)
Appreciate the input as funnily enough, I also have AT&T (non-fiber cuz that's not avail where I am sadly).
If you run a tracert to easo.ea.com, does yours timeout on 3 different hops consecutively?
tegethoff2010
3 years ago
Yes, the trace route consistently times out on hops 4 through 6. I'm on AT&T Fiber and located in the Midwest. I have had some luck playing on coastal servers, specifically New York, so I wonder if it's just a different route that avoids the problematic hops? I'm not versed enough in how that works to know if that's a potential explanation. I haven't tried pursuing it with AT&T, but I suppose it's possible they could do a reroute if the problem is identified. Really just guessing at this point.
tegethoff2010
3 years ago
For what it's worth, over the past two days the issue has largely resolved itself for me. My connection to my usual server has been much better, though still hitting a tough game here and there. Tracert still times out consistently hops four through six, so that must not be a defining issue.
Marclivis
3 years ago
So mine was completely fine for the last ~2-3 weeks, however as of today it's back.
EA any help you can provide? It's ONLY in Apex... no single packet loss test shows any issues, even ones specifically designed to test Apex packet loss.
Hmmge
3 years ago
I'm having the same issue, had this a couple weeks back, only in Apex.
Today I've been trying to play a couple games but they've all had 5 - 11% packet loss. No issues yesterday.
Any other game or service works perfectly fine. This happens on all EU gateways for me.
Hmmge
3 years ago
Just to note, seems using a VPN prevents it from happening.
This does add a bunch of delay though so it really doesn't feel very good to play with..
Marclivis
3 years ago
Still on going, can anyone provide any assistance?
Marclivis
3 years ago
Seems to still be on-going & affecting many other people based on the threads posted. I'm guessing there's no assistance to be offered?
Also, one thing I also noticed is when I first load Apex, the data center list will have packet loss on pretty much every server. If I restart, it goes away from the data center list, but usually reappears in-game after a few matches.
40Mike42
8 months ago
EA simply does not care, as long as we keep putting money in their pocketa for a free game, well continue to be their suckers