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Team_rear's avatar
Team_rear
Seasoned Newcomer
2 months ago

Password reset wont stop repeating itself after I reset EA password

I'm trying to play apex from steam since its where most of my games are, and also because none of my friends are showing up. But whenever I try to launch the game, a pop up where it says I need to reset my password since my credentials have "expired". I follow the process then change my password, and the pop up just happens again and then I have to reset my password once again. I don't want to continuously reset my password, and now it wont even let me load my game on the EA launcher. Please give feedback so I can fix this.

launching
login issue
pc

2 Replies

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    2 months ago

    Hey Team_rear​,

    If you check your account connections page here, does it show the Steam account you're trying to play from is connected to this specific EA account?

    In many cases when the password reset prompt keeps appearing like this, that's due to the platform being linked to a different EA account. It may be worth checking through the link above just to rule that out. I'd also try clearing the cache for the EA app itself to make sure it's not just failing to update properly after you finished the reset.

    If you're still seeing the same issue after that point, please get in touch with support directly so they can help update any needed account details.

  • Team_rear's avatar
    Team_rear
    Seasoned Newcomer
    2 months ago

    That might just be the problem. It was linked to an account that got false banned and thats why im on this one. I do not know the login details of that account is there any way that I can still unlink my old account?

     

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